Privacy Policy

This Privacy Policy explains how we collect, use, store, and share your personal data when you use videolaunchpad.co and our Membership services.

1) What data we collect

Data you provide

• Name, email address, username
• Billing and subscription data (note: payment card details are processed by payment providers and are not stored by us)
• Messages, posts, uploads, and comments in the community
• Support requests and communications

Data collected automatically

• IP address, device type, browser type
• Usage data (pages visited, time on page, clicks)
• Cookies and similar technologies (see “Cookies” below)

2) Why we use your data (purposes)

We use your data to:

• Provide access to the Site and Membership
• Process payments and manage subscriptions
• Deliver training, calls, and community access
• Respond to support queries
• Improve our content and services (analytics)
• Prevent fraud and keep the Site secure
• Send service emails (billing, access, important updates)
• Send marketing emails (only where permitted and with opt-out)

3) Legal basis for processing

Depending on your location, we process personal data under lawful bases such as:

• Contract: to provide what you purchase (Membership access, support)
• Legitimate interests: improving services, preventing fraud, understanding usage
• Legal obligation: accounting, tax, compliance requests where applicable
• Consent: marketing cookies and certain marketing communications where required

4) Who we share data with

We may share personal data with trusted service providers (“processors”), such as:

• Payment processors (e.g., Stripe or equivalents) for billing/subscriptions
• Community platform providers for hosting the community
• Email providers (newsletter/support tools)
• Analytics providers (if used)
• Hosting, security, and CDN providers

We only share what’s necessary for them to perform their services.

We may also share data if required by law or to protect our rights, users, or the public.

5) International transfers

Some providers may process data outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect personal data during international transfers.

6) Data retention

We keep personal data only as long as needed for the purposes above, including:

• Active account data: for as long as your account is active
• Billing records: as required for compliance obligations
• Community content: until deleted, removed under moderation rules, or your account is closed (backups may persist for a limited time)

7) Your rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to certain processing
• Data portability (in some cases)
• Withdraw consent (where processing is based on consent)

To exercise rights, contact hello@videolaunchpad.co.

8) Security

We take reasonable technical and organisational measures to protect your data. No system is perfectly secure, but we aim to keep the bar high and fix issues fast.

9) Cookies

We use cookies and similar technologies for:

• Essential cookies (Site functionality, login, security)
• Analytics cookies (understanding usage and improving performance)
• Marketing cookies (only if you use ads/retargeting)

Where required, we’ll ask for consent through a cookie banner. You can also control cookies through your browser settings.

10) Marketing communications

If you opt in (or where lawful under “soft opt-in”), we may send marketing emails. You can unsubscribe at any time using the link in our emails or by contacting us.

Service emails (billing, security, access) are not marketing and will still be sent where necessary.

11) Children

Our services are not directed at children, and we do not knowingly collect data from anyone under 18.

12) Third-party links

The Site may contain links to third-party sites/platforms. Their privacy practices are their own. Review their policies if you use them.

13) Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on the Site with an updated effective date.

14) Contact

Privacy questions or requests: hello@videolaunchpad.co